Mission statement and returns policy

Mission statement and returns policyI love what I do and have spent most of my life working with sound and audio systems. And fully understand what it takes to get an operation to sound correct. One of the most important aspects of a system is the fact that cables are connecting everything. Please read my Mission statement and returns policy.

Mission

  • I am here to help you with any problem you face with audio. And will always have a solution to offer.
  • The mission of Perkune audiophile cables is to provide you with the highest quality cables at the lowest possible prices.
  • When it comes to audio, my policy is ‘the customer always comes first’. I want to help the customer to hear the best from their music.
  • I want to improve the customers listening pleasure in any way I am able and will stop at nothing to achieve my goal!
  • In the Workshop, I can produce high-quality cables at a fraction of the price of similar companies who suffer from large overheads.
  • Also, there are no middlemen to pay, and all savings passed on to you the customer ~

Customer Feedback Mission statement and returns policy

Customers are of paramount importance and know success is due to the feedback from customers. I want to share this letter from a customer in Norway. 

Hi Paul – Been enjoying my sound system with your cables and sound high as ever. I have just bought the new Oppo UDP-205, and impressed by the picture and sound quality. I saw your photos of the new bi-wire cable, and happy you still able to develop new and exciting products! I’m sure it sounds fantastic as with your other cables, but In my system, I’m only able to do a single wire which is a pity! I hope you have the same success with this new bi-wire cable as the other excellent loudspeaker cable because you make some awesome cables. – Eirik Mission statement and returns policy

Returns policy
  • If you are not completely satisfied with your purchase, return the item to us in its original unused condition. Within 28 days of receipt and we will either replace the product or give you a full refund.
  • Returned items should be unused and unworn (if applicable) and must send in the original packaging with any enclosed documentation.
  • We will issue a full refund on receipt, excluding the original delivery charge and any Paypal or bank transfer fee. Alternatively, if preferred, we will also be happy to exchange the item.
  • The item is your responsibility until it reaches us. Therefore, for your protection, we recommend that you send the parcel using a delivery service. Also, the service insures you for the value of the goods. 
  • The cost of returning the item is your responsibility. Delivery charges are only refundable where goods are faulty, and a refund given. Please also note we will refund an item is defective, after a thorough check of the item.
  • Please allow seven working days for a refund to be processed.
  • Please note: Goods will only be accepted for return if they are returned within 28 days of delivery unless we have notified you otherwise.
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